have been having the issue of downloading my data from the Kobo collector since yesterday, it is still processing. Could you assist me so that i can be able to download them.
Welcome to the community, @safiakalisa! Could you also share with us a screenshot of your issue? Could you also let us know the server you are using? BTW, have you also tried downloading your data in XLS (legacy) format to see if you are able to download your data?
I have been having the issue of downloading my data from the Kobo collector since yesterday, it is still processing. Could you help me so that i can be able to download them.
I have experiencing the same issue of not be able to download the data. It is still processing from yesterday. Kindly, assist me
@safiakalisa, could we continue our discussion on this topic so that we could capture your issues that could help us troubleshoot?
Yes, please. Actually, I have been having the issue of downloading my data from the Kobo collector since yesterday 10 March, 2025. After exporting, it is still processing, i tried to refresh and restart but it is still processing… Could you assist me so that i can be able to download them.
xls (legacy) is still too pending
Could you help me. I am experiencing the same issue. I am downloading the data. it is still processing
@safiakalisa, this is the XLS format and not the XLS (legacy) file format. Could you try with the XLS (legacy) file format please? Let us know what happens!
@safiakalisa, would you mind sharing the following information through a private message so that I could have a closer look at your case:
- Username
- Project name
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
Where to send the private message. I see the guidance only
@safiakalisa, please check your private message. I have requested to share your details there.
