I’m facing the same issue, of failing to download my data from Kobo collect

[tamalebridget]

I have been having the issue of downloading my data from the Kobo collector since yesterday, it is still processing

have been having the issue of downloading my data from the Kobo collector since yesterday, it is still processing. Could you assist me so that i can be able to download them.

Hi,
I’m facing the same issue, of failing to download my data from Kobo collect

[Scarlet]

If your Kobo data download is stuck processing, try clearing your cache, using a different browser, or checking for server issues.

[Kal_Lam]

Welcome to the community, @tamalebridget! Did you mean you are having issues downloading your data from the server? Could you also share with us a screenshot of your issue so that we could understand your issue pictorially? Please also let us know the total number of submissions you have in that project if it’s a data download issue.

[tamalebridget]

Hi Kal,
So far, I have 2080 submissions. I

[tamalebridget]

Hi Kal, so far I have 2080 submssions

[Kal_Lam]

@tamalebridget, could you also let me know the total number of questions and choices you have for this form/project? I guess either one should be very large.

[tamalebridget]

I have 360 questions and 1356 choices

[Kal_Lam]

@tamalebridget, would you mind sharing the following information through a private message so that I can have a closer look at your case?

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[tamalebridget]

Okay, Let me share

[tamalebridget]

Okay let me share

[Kal_Lam]

@tamalebridget, until we troubleshoot your issue could you kindly use the XLS (legacy) format please? You should not have any issues downloading your data in that format.