I have the same loading issue

[Raphael]

@Kal_Lam Hello,

I have the same issue, I have this error message :

I have already uploaded this file to another form and it worked perfectly…

Thanks in advance.

[Kal_Lam]

Welcome to the community, @Raphael! Did you mean you were able to resolve the issue?

[Raphael]

No, I mean that the same file used to work perfectly but this issue appeared just today, I’ve never had this issue with the same file.

[Kal_Lam]

@Raphael, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Raphael]

Hello,

Ive sent you a private message, but I still have the same issue…
Could you help me ?

Thanks.

[Raphael]

Hello,

I’ve had the same issue since yesterday. For the same csv file, sometimes it works, but sometimes it doesn’t while I don’t change in the file. Could you help to resolve this ?

Thanks

[Kal_Lam]

@Raphael, we will need to check out your CSV file. Could you kindly share it with the community please?

[Raphael]

Thnaks for your help, pleind find attached the .csv file
Comm_deleg_Kobo.csv (1.5 MB)

[Kal_Lam]

@Raphael, maybe I will also be needing your XLSForm for the testing. Could you kindly share it with the community please?

[Kal_Lam]

@Raphael, try following the steps outlined below, which should help you solve this issue (as discussed in our previous post):

Media Files are not detected (error) on Preview and OPEN (Collect Data)

@barefootocean @Kal_Lam Yes, It’s working with this scenario : Delete the itemsets.csv file, Deploy the form. Go to media and add the itemsets.csv file Deploy the form But for normal scenario below, Delete the itemsets.csv file, Go to media and add the itemsets.csv file Deploy the form It’s still not working.

• Delete the CSV file from the project/server.
• Upload the CSV file back to the project.
• Deploy/redeploy

If this still does not work, please feel free to contact us. We will investigate your issue again.

[Raphael]

@Kal_Lam Thanks for your response but I’ve already tried tu delete/upload but it still doesn’t work. I think there is an issue with the media uploading tab because I can upload my cvs file and redeploy ma form but in the media tab if I want to download the csv file I uploaded earlier, it doesn’t work and in the download tab of my browser, it is said “impossible to dowload the file”.

[Raphael]

@Kal_Lam In fact, I think there’s a problem with Kobo’s media tab. I can normally load a document in csv format, I can also deploy the form but as soon as I open it, I get an error message: “impossible to load document XXX.csv” whereas this same document works perfectly on another form so I guess the problem isn’t with the .csv document itself. What’s more, once I’ve loaded my csv document on Kobo’s media tab, if I want to download it again, the following error message appears in my browser’s download tab: “file not available on the site”.
Could you help me solve this quickly?
Thanks in advance.

[luisrodx]

@Raphael , you are right. CSV file uploading seems to be malfunctioning now, and the same problem has happened to me when downloading the survey.

For you to be able to make a survey operational, you need to perform now a new step which, in my opinion, should not be necessary.

This is now how I am, after this issue started, dealing with csvs:

1. Delete CSVs (the broken/unwanted ones)
2. Redeploy survey without any CSVs
3. Upload new CSVs
4. Redeploy survey again
5. Result → CSVs and Survey operational (if I now skip step 2, I get problems with the survey and when downloading it says “File wasn’t available on site”.)

Before, the process could just be done without step 2 which is what makes sense.

@Raphael , can you confirm this too? Please give it a test.

Thanks.

[Raphael]

@luisrodx Thank you very much for your help.
Yes, it seems to work on my side too, although I must admit it’s not very practical. I hope this will be resolved soon.

[zurbaran]

Hi @luisrodx and @Raphael,
I’ve had the same problem today and I’ve followed the steps recommended by @luisrodx and that works.

Thanks for your posts !

[luisrodx]

You are welcome @Raphael and @zurbaran!

@Kal_Lam , can you please take a look on this? It seems that what I identified is indeed the source of the problem.

Thank you!

[Kal_Lam]

Thank you for sharing the workaround @luisrodx! Will make a quick test to see if it’s still breaking at my end.

[luisrodx]

Hi @Kal_Lam , any update?

Thanks!

[Kal_Lam]

@luisrodx, we are trying to check this out on a project that has an issue (not working currently).

[luisrodx]

Hi @Kal_Lam , it seems that you already confirmed that this is “how the system now behaves” in this other post https://community.kobotoolbox.org/t/media-files-needs-to-be-uploaded-all-the-time/52173, so I guess this is to remain, right?

Can you also mark my answer as the solution for this post, as the one you presented is outdated?

Thank you!