In one of the projects we have in KoboToolBox, we get the following error: “Account is not active”

[pinappr]

Hello, good afternoon. In one of the projects we have in KoboToolBox, we get the following error: “Account is not active,” and we see that it refers to the person who created the survey. I have all the permissions within that project, but I haven’t been able to fix it.

We are afraid that some users in the territories will lose the draft surveys they have and were unable to send.

Can you please help us? Thank you.

[Kal_Lam]

Welcome to the community, @pinappr! Could you provide me with the following through a private message? Maybe I could activate the account for you.

• Username
• Email ID registered to your account
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…