In one of the projects we have in KoboToolBox, we get the following error: “Account is not active”

[Kal_Lam]

Welcome to the community, @pinappr! Could you provide me with the following through a private message? Maybe I could activate the account for you.

• Username
• Email ID registered to your account
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…