Instance Down 505 error on web and 502 error on mobile

[sarman_traning1]

Please my instance server is down.. I have a massive data collection going on at the moment. I need urgent help

[Kal_Lam]

@sarman_traning1, could you kindly let us know the server you are using, please? Could you also share a screenshot with us so that we can understand your issue pictorially?

[sarman_traning1]

I use KoboToolbox
I also noticed that my form and data are not on the instance

[Kal_Lam]

@sarman_traning1, would you mind sharing the following information with me through a private message so that I can have a closer look at your case?

• Username
• Email ID registered with the username
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[sarman_traning1]

Hi Kal_Lam, Any help. My partner are on me

[sarman_traning1]

Here is the user: xxxxxxx@xxxxxxx.org
Server: Global server
Username: xxxxxxx

[Kal_Lam]

@sarman_traning1, please be informed that there was a glitch yesterday which has already been resolved. Feel free to reach us back if you happen to experience it again. We would be happy to help/resolve!

[sarman_traning1]

Thank you Kal_Lam