Issue of Downloading Data from Kobo

[baana2005]

Having data download issues

@bildad2022, would you mind sharing with me the following information through a private message so that I could have a closer look at your case (to see if it’s a bug at our end): Username Project name Server Note: You could share with me a private message as outlined in the post discussed previously:

Username: xxxxxxx
Project name: Harmonized Protection Monitoring Tool Household Assessment (HHA)
Server: https://kobo.humanitarianresponse.info/

[baana2005]

Dear Kam,

Kindly find below my details for solving the issue of downloading data from kobo

Username: xxxxxxx
Project name: Harmonized Protection Monitoring Tool Household Assessment (HHA)
Server: https://kobo.humanitarianresponse.info/

Thank you

https://community.kobotoolbox.org/t/re-having-data-download-issues/44322

[baana2005]

Dear Kam,

Kindly find below my details for solving the issue of downloading data from kobo

Username: xxxxxxx
Project name: Harmonized Protection Monitoring Tool Household Assessment (HHA)
Server: https://kobo.humanitarianresponse.info/

Thank you

[Kal_Lam]

@baana2005, the issue has already been resolved by now.

[baana2005]

@baana2005

Username: xxxxxxx
Project name: Harmonized Protection Monitoring Tool Household Assessment (HHA)
Server: https://kobo.humanitarianresponse.info/

Dear Kal,

I just tried it but still not downloading

Username: xxxx
Project name: Harmonized Protection Monitoring Tool Household Assessment (HHA)
Server: https://kobo.humanitarianresponse.info/

[Kal_Lam]

@baana2005, could you share a screenshot of your issue? Could you also let us know the total number of submissions your project has? Maybe these details should help us troubleshoot your issue.

[baana2005]

Dear Kal,

The total submission is around 9950 also attached the screenshot below.

Thank you

[baana2005]

@baana2005

Dear Kal,

The total submission is around 9950 also attached the screenshot below.

Thank you

Please find attached file as requested

[Kal_Lam]

@baana2005, a quick check. Are you able to download your data in XLS (legacy) format?

[baana2005]

Dear Kal,

Yes I can download in XLS (Legacy) anytime I tried, but not XLS

[baana2005]

Dear Kal,

Good Afternoon,

Yes I can download in XLS (Legacy) anytime I tried, but not XLS

[Kal_Lam]

@baana2005, as a quick check, would you mind downloading your XLSForm and then validating it against the online validator to see if any syntax issues are affecting it?

[baana2005]

Dear Kal,

I have done what you ask me and found this blow highlighted in yellow,

[row : 251] Group has no label: {‘name’: ‘Fredom_group’, ‘type’: ‘begin_group’}

[row : 252] Repeat has no label: {‘name’: ‘freedom_movement_questions’, ‘type’: ‘begin_repeat’}

[row : 259] Group has no label: {‘name’: ‘Fredom_group_001’, ‘type’: ‘begin_group’}

[row : 260] Repeat has no label: {‘name’: ‘freedom_movement_questions_001’, ‘type’: ‘begin_repeat’}

[row : 296] Repeat has no label: {‘name’: ‘type_of_incid_tookplace_questions’, ‘type’: ‘begin_repeat’}

[row : 465] Repeat has no label: {‘name’: ‘referral_repeat’, ‘type’: ‘begin_repeat’}

[row : 483] Repeat has no label: {‘name’: ‘referral_repeat_shelter’, ‘type’: ‘begin_repeat’}

[row : 501] Repeat has no label: {‘name’: ‘referral_repeat_nfis’, ‘type’: ‘begin_repeat’}

[row : 519] Repeat has no label: {‘name’: ‘referral_repeat_health’, ‘type’: ‘begin_repeat’}

[row : 537] Repeat has no label: {‘name’: ‘referral_repeat_wash’, ‘type’: ‘begin_repeat’}

[row : 555] Repeat has no label: {‘name’: ‘referral_repeat_food’, ‘type’: ‘begin_repeat’}

[row : 573] Repeat has no label: {‘name’: ‘referral_repeat_nutrition’, ‘type’: ‘begin_repeat’}

[row : 591] Repeat has no label: {‘name’: ‘referral_repeat_livelihood_vocational_training’, ‘type’: ‘begin_repeat’}

[row : 609] Repeat has no label: {‘name’: ‘referral_repeat_legal_support’, ‘type’: ‘begin_repeat’}

[row : 627] Repeat has no label: {‘name’: ‘referral_repeat_mental_health_and_psycho_social_support’, ‘type’: ‘begin_repeat’}

[row : 645] Repeat has no label: {‘name’: ‘referral_repeat_family_reunification’, ‘type’: ‘begin_repeat’}

[row : 663] Repeat has no label: {‘name’: ‘referral_repeat_housing_land_and_property’, ‘type’: ‘begin_repeat’}

[row : 681] Repeat has no label: {‘name’: ‘referral_repeat_awareness_on_mines_unexploded_ordnances’, ‘type’: ‘begin_repeat’}

[row : 699] Repeat has no label: {‘name’: ‘referral_repeat_support_to_women’, ‘type’: ‘begin_repeat’}

[row : 717] Repeat has no label: {‘name’: ‘referral_repeat_support_to_children’, ‘type’: ‘begin_repeat’}

[baana2005]

Dear Kal,

Kindly see below my response to your question,

Thank you

[baana2005]

Dear Kal,

I haven’t hear from you after you ask me to check which I did and send you what I found

[tomisin]

I am having the same issues. When I tried openings the data in JSON format on the web, it returns bad gateway error.

[baana2005]

Dear Kam,

Kindly assist use in rectifying tis matter please.

[Kal_Lam]

@baana2005, @tomisin getting back to see if this issue is still on?

[baana2005]

Dear Kam.

I just check it now and still not downloading in fact I when to the form and label the empty labels like for repeat in case is the one stopping it and still not downloading, kindly help our. Thanks

[tomisin]

Dear @Kal_Lam ,

Yes, the error still persit. The API to the form is still returning 'bad gateway error.

However, for the download, I was able to download after unchecking the download all version from the advance settings option.

Just to be able to access the data through the API that is pending now.

Welcome back.