Issue of downloading excel from kobo server

nahimana · May 18, 2023, 9:15am

Dear Kobo community,

Today I had a problem of downloading dataset from server. It is loading only after exporting data to excel. Can you help me to fix it?

Kal_Lam · May 18, 2023, 10:09am

Welcome to the community, @nahimana! Could you also let the community know the server you are on? Having a screenshot of your issue would also be helpful for the community to understand your issue pictorially.

nahimana · May 18, 2023, 10:48am

The problem is exporting to excel like now it has taken 1 hour processing. I am using kobo toolbox server but the server on humanitarian is the same

Kal_Lam · May 18, 2023, 2:16pm

@nahimana, it could be due to our server issue, which is now fixed. FYI:

Could you kindly confirm?

nahimana · May 18, 2023, 2:27pm

It is resolved now

Kal_Lam · May 18, 2023, 2:29pm

Thank you for confirming, @nahimana!