Issue of downloading excel from kobo server

Dear Kobo community,

Today I had a problem of downloading dataset from server. It is loading only after exporting data to excel. Can you help me to fix it?

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Welcome to the community, @nahimana! Could you also let the community know the server you are on? Having a screenshot of your issue would also be helpful for the community to understand your issue pictorially.

The problem is exporting to excel like now it has taken 1 hour processing. I am using kobo toolbox server but the server on humanitarian is the same

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@nahimana, it could be due to our server issue, which is now fixed. FYI:

Could you kindly confirm?

It is resolved now


Thank you for confirming, @nahimana! :clap: :heart: :partying_face: