KoboToolbox has switched to community-based user support. If you have any questions about using our tools, please search our community forum and create a new post if your question hasn’t already been addressed. In addition to great dedicated support team, there are hundreds of experienced Kobo users answering questions at all hours of the day. Moving to public support also means everyone in the community benefits.
We are only able to respond to questions sent to this email address that are account specific or need private information shared:
If you would like to delete your account please make sure you are sending an email from the same email address attached to your account, and specify the account name to be deleted.
If you are unable to reset your password, make sure you are sending us a message from the same email account used when you registered for your account.
Because of the large number of requests and KoboToolbox users we will only be able to respond to emailed questions relating to personal account issues. Thank you for your understanding! For all other questions, please post your question on the community forum.