Just seeing the image icon but not the image itself

Hi dears, nice to know you’re there to support! I’m having exactly the same trouble with just seeing the image icon but not the image itself. Would it be possible for me to share the xls in a private message to see how I can fix it? Thanks!

Welcome to the community, @Annika! Please feel free to share your xlsform through a private message if you feel it should be treated confidentially.

Thank you very much, I have just sent you a PM

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@Annika, could you also share with me a screenshot of the SETTINGS>Media so that I could see the media file name and type you have used for this survey project?

image here you go

Hi @Annika
What is the image type you have? You can tell by the extension is it a .jpg or .png


Hi! The image is a .png

Can you share a link to the project i.e. the form. You can share this document privately

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@Annika, would you mind checking it out again? It should now be solved:

Please be aware that some of your translations are incomplete, which might result in a blank label while displaying the form in other languages (except English).

As outlined by @stephanealoo in the private message, the main issue was on how you designed your image question. Maybe this post discussed previously should help you better understand the reason that was affecting your image in your survey project: