Kobo Professional is Purchased but Error showing limit exceeded is still appearing

User Support Account Issues
1

Dear Team,

Since my organizational KoboToolbox account under the Global KoboToolbox Server exceeded 5gb storage (currently at 6.15 GB) under the free plan, I have purchased the professional plan 10 hours ago. Even after making the purchase and my account being shown under the professional plan, I am still getting the error “you have reached your monthly storage limit . Please [upgrade your plan]”.

I am unable to download the data from the server or add more submissions currently.

Could you please help me in resolving this issue? Thanks.

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2

Thank you for brining this to our attention, @amulyamiriyala! Could you kindly reach us through info@kobotoolbox.org? We should be able to investigate your case and resolve it.

Apologies for the inconvenience caused!