Since my organizational KoboToolbox account under the Global KoboToolbox Server exceeded 5gb storage (currently at 6.15 GB) under the free plan, I have purchased the professional plan 10 hours ago. Even after making the purchase and my account being shown under the professional plan, I am still getting the error “you have reached your monthly storage limit . Please [upgrade your plan]”.
I am unable to download the data from the server or add more submissions currently.
Could you please help me in resolving this issue? Thanks.