Hello. I created a test survey that we will implement in multiple countries. I shared the permissions with my colleagues in the field, and they have full access to add/edit/manage form, etc. We are all using the global server.
When I log in to Kobo, I am able to open the form and collect responses. However, my colleague in the field gets a Link Missing error message.
Why is the link missing for some user accounts but not others? Thank you.
Welcome to the community,
@adicrocegfi! If you are on a self-hosted server, then, maybe this post discussed previously should help you solve your issue:
We install kobo on our own server. The only problem we are having is that the open button to open the form is not working and the copy button disappears.
[Screenshot from 2020-01-07 09-36-03]
Can someone please help
Hello, thank you for replying. I am not using a self-hosted server. We are using the Global KoboToolbox server. Do you have any other advice? Thank you.
@adicrocegfi, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:
Note: You could share with me a private message as outlined in the post discussed previously:
You could send a private message to a user in the community forum as follows:
Option 1: Sending a private message
Step 1: Select the Reply button as boxed in red below.
Step 2: Select the Reply button once again, but now from this place, as shown in the image below.
Step 3: Now select New Message as shown in the image below.
Option 2: Sending a private message to me
Step 1: Click on my username Kal_Lam.
Step 2: Then on the right, click the…
@adicrocegfi, I have no issues viewing it (from your account). FYR …
Maybe you will need to change your browser to a modern and updated one to see how it behaves. Try using
Edge, for better performance. I tried this out on