Lost 2FA Access and Backup Codes

User Support Account Issues
1

“I have checked all my records but I am unable to locate my backup codes at the moment. Since I cannot access my authenticator app, I am stuck at the two-factor authentication screen.”

2

Welcome to the community, @Mohamedjaber1991! We are looking into your case and will update you once we fix it from the backend.

3

@Mohamedjaber1991, we are pleased to inform you that your issue has been resolved!

6

Os rascunhos não vão, para pronto enviar!… Qual é o mecanismo?…

7

“Please verify the accuracy of your server credentials (username and password). Note that if Two-Factor Authentication (2FA) is enabled, data transmission will not be possible. If you are looking for a solution, please contact me.”

8

I have the same problem. I had to use the backup code to log in. After disabling 2FA, I couldn’t re-enable it.

I asked for help at support@kobotoolbox.org

9

Hi @PhilippeS welcome to the forum.

This kind of request is better handled through support@kobotoolbox.org, as it helps us avoid sharing sensitive information publicly here in the forum