Lost data after resetting password

User Support Account Issues
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1

Hie,

I was failing to log in to my account despite entering my credentials. i then reset the password and upon logging in , I have learn that most projects with data are missing,

Can you please assist

2

Welcome to the community @Florence_Linda! Resetting the password should not clear the projects from your account. Would you mind reviewing the post discussed previously to see if it should solve your issue?

I assume you have logged into a different server.

3

Dear Sir,

I have logged in but the challenge is that some piojects are miaaing.there are only 3 projects

4

@Florence_Linda, are you the account admin, or are you using someone else’s account? Have you also shared your log in credentials with your colleague, or is it safe with you only?

5

Dear Sir,

I am the Administrator and I have not shared the password with anyone.

Regards
Florence

6

@Florence_Linda, did you delete the project accidentally? Was it a shared project with you from your colleague’s account?

7

It was not shared with anyone. I could not log in despite entering all credentials then after I clicked forgot password and generated a new one is when I noticed that the projects were missing. I developed the projects myself, they were not shared from another account.

8

@Florence_Linda, do you have the timeline for when the project went missing?

9

Leant that the projects were missing on 6th July, 2023 after changing password and logging in.