Number of "submission" does not match with number of "results"

[asif_rahman_joy]

Dear @Kal_Lam ,

Row count of Downloading Data: 14235 which matches with the result showing in red circle.
But does not match with number of submission.

Can u pls look into this matter?

[asif_rahman_joy]

hello @Kal_Lam ,

Is there any observation from you? I am so worried about this.
Pls response and help me in this matter.

[asif_rahman_joy]

Hi,

Row count of Downloading Data: 14235 which matches with the result showing in red circle.

But does not match with number of submission.

Can anyone help me in this matter?

[Kal_Lam]

@asif_rahman_joy, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[wroos]

Hello @asif_rahman_joy,
There was a similar issue in an old posting,
see https://community.kobotoolbox.org/t/having-issues-with-submission-counter/20666
Did you do edits/deletes on this data set?

[asif_rahman_joy]

Hi @wroos ,

Yes, I do edit / delete on this data set because our enumerators entry a lot of duplicate /wrong data at the time of submission. I clean accordingly as there is edit/delete option.

[Josh]

Hi @asif_rahman_joy, please note that the issue has been resolved and that it was merely an incorrect cached count and not missing data

[asif_rahman_joy]

Thanks to all. It is ok now. Thanks for your support.

[asif_rahman_joy]

Hi Josh,

Hope you are fine.

This problem was solved earlier.
But it happened again. What I have found is:

1. I have deleted a large number of data from this specific form.
2. Data is safe. Only data count is mismatching. Downloaded data is greater than data count showing in top-right corner.
3. In this form, I have to delete data from time to time. So if you suggest that this is not any issue only a count query mismatch then I would not be worried next time.

Thanks in advance for your cooperation.

Regards

Asif R Joy

[hakan_cetinkaya]

Hi @asif_rahman_joy,

It is strongly suggested that you shouldn’t share your username in a public forum

[asif_rahman_joy]

Ups… sorry… Can I delete the information now?
Or can u hide it? pls?

[hakan_cetinkaya]

There is an edit button below your post which looks like a pencil, that’ll allow you to edit

[asif_rahman_joy]

Thanks a lot!

[Kal_Lam]

@asif_rahman_joy, is it the same project? Could you kindly confirm?

[asif_rahman_joy]

Hi…@Kal_Lam,
Yes. this is the same project.

Thanks
Asif

[Kal_Lam]

Thank you for confirming @asif_rahman_joy! We will get back to you soon!

[Josh]

Hi @asif_rahman_joy, I have resynced the submission counter, but as noted before it does not reflect any missing data

[asif_rahman_joy]

Thanks again.
Yes, I have also found there is no loss of data.
And it happens when I do “delete multiple submission” at a time.
I did it twice in last 4 months.

Again thank you and the core team for supporting us.