"Other specify" data missing

[lnkhoma]

Dear Kobo Users,

I used kobo online server to access data from the field team. I have downloaded the data and surprisingly where ‘other’ was specified i cannot find the text variable where other was entered. What can i do to retrieve this information as it provides an important context to understand the data.

[Kal_Lam]

@lnkhoma, maybe this post discussed previously should help you solve your issue:

Problem with exporting "or_other" data

Hi @ibagur, Welcome to the community! We would advise uses to use the following method to handle other responses as outlined in the support article User-Specified “Other” Responses for Multiple-Choice Questions. This method of using the other should solve your issue. Besides, it seems that you are using the following method as outlined in the image below: In the survey tab of your xlsform: [image] In the choices tab of your xlsform: [image] Reference xlsform: or_other examples.xlsx (10.9…