Problem with password to sing in

[ancuervo]

Hi,

I am having problems sining up to my account. I though it was my password, but I change it and I still cannot sing in. Can some one help me?

[surveyorjr]

Hi @ancuervo can you kindly share

• which server you are using?
• a screenshot of the error you are experiencing

…so that we can try to assist with what might be going on your end.

[Kal_Lam]

@ancuervo, this post discussed previously should help you solve your issue:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

[ancuervo]

Hi.

I am using Global KoboToolbox Server.
Here is the screenshot

Thanks

[ancuervo]

Hi. I am using Global KoboToolbox Server.

[Kal_Lam]

@ancuervo, seems like you are trying to login to your account using your email ID. Please be informed that you will need to login into your account through your user account.

[ancuervo]

Thanks, I forgot I only need the user name. Thanks