Problems when editing a submission

[adrianguzman]

Good day Kobo Team:

The reason for post email is because we are using kobotoolbox to register humanitarian issues, but we are having problems when editing an already registered record, it shows a message like the one sent in the attached image.

The error message appears just when we try to edit any submission. We have tried with different browsers and the problem persists.

Please I ask you for help because I have many projects already in Kobo and I wouldn’t like to go back to excel.

[Azriel]

Hi, this also recently happened to me and a coworker when we tried to edit submissions. After authenticating in a different browser, our edits were lost.

[Kal_Lam]

@adrianguzman, FYR:

Uploading edits to a record not submitting (error)

Yes, you got that correct. At the moment, a project dynamically linked cannot be edited. It shows an error message like the one you are receiving. This is something the KoboToolbox team still needs to fix in the upcoming days.

[Kal_Lam]

Welcome to the community, @Azriel, is it the same issue as outlined by @adrianguzman?

[Azriel]

Hi @Kal_Lam, yes it appears to be similar. I checked the the thread you linked above and I’m still trying to figure out what it means to be dynamically linked, if the form we use has dynamic data linked to somewhere else, and how we might unlink it.

Thanks!

[Kal_Lam]

@Azriel, you should be able to learn more about dynamic data attachment through this support article:

New Support Article: Dynamic Data Attachments [Case Management]

Dear All, We are glad to inform you that with the recent release of new feature Dynamic Data Attachments (Case management) in KoBoToolbox, we have added a new support article Dynamic Data Attachments to our support page. [image] Please visit our Help Center Page to learn more about other support articles. [image]

[shakirfateh]

I am facing same issue .

[Kal_Lam]

@shakirfateh, if you are trying to edit a survey project that has been linked to itself dynamically, you will see error message while editing the submissions! This is one issue which KoboToolbox will be improving in the future.

[couriertracking]

I have this kind of issue for delhivery India

[Josh]

Hi @couriertracking, @adrianguzman, @Azriel, @shakirfateh, we apologize for this issue that came in on one of the recent updates. A fix has been made and will be deployed this week.