Process to reset her password with another compte email or phone adresse

Hi there,
I have a Kobo Collect account with the username XXXXX that was created by the email account I forgot my password. The account XXXXXXXX has been blocked because I no longer work for this company. So I can’t recover the password of the account xxxxxxxx with this email.
I ask for another procedure to recover the xxxxxxxx account with another email ZZZZZZ or a phone number. I would like to retrieve my data from two thesis research surveys.
Please help me

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