Reactivate account

[zonarindra]

Hi everyone,

I created an account on 2023, and that hte last time I used it, When I enter , the account was not actif nowadays, how to do to reactivate?

Theank you beforehand for your help

[Kal_Lam]

Welcome to the community, @zonarindra! You may have tried logging into your account through the wrong server. Try following this community post discussed previously:

Welcome to the community, @hitowabi! Please be informed that there are two servers (non-humanitarian server and humanitarian server) for KoboToolbox. If you have an account on one of the servers and try to log in to your account through the link for the other server, you cannot log in. So you’ll need to log in with the right link. For the non-humanitarian account, try login through this link For the humanitarian account, try login through this link If you have password-related issues, feel fr…

In case it still does not work, feel free to reach out to us through support@kobotoolbox.org. But please be sure that you reach us through the email ID registered with your KoboToolbox account.