SERVER ERROR 500 can't login into server

dheniardhian · July 9, 2020, 5:01am

today, since 7am GMT +7 can not login into https://kobo.humanitarianresponse.info/

Can’t even create a new account

I am in the middle of developing form for Central Sulawesi Indonesia COVID19 response. Thanks in a heap support team

Sridhar · July 9, 2020, 5:14am

Same here. Getting server error (500) while trying to login to OCHA server.

aamra · July 9, 2020, 5:16am

We have the same problem

dheniardhian · July 9, 2020, 5:49am

Solved, hopefully you guys can access to. have a great day
cc @Kal_Lam

Kal_Lam · July 9, 2020, 5:52am

Hi @Sridhar, @aamra,

You should also be able to login to your account now. The issue has been solved. Kindly please confirm!

Thank you @dheniardhian for confirming!

Have a great day!

jparmar · July 10, 2020, 10:16am

Hi - how did you fix this as i have this on our internal environment now

stephanealoo · July 10, 2020, 4:52pm

Hi @jparmar
The solution on our end is and would be way different from your end. Unfortunately, we are not able to really troubleshoot the specific issue on your installation instance.

Stephane

jparmar · July 14, 2020, 8:08am

Thanks @stephanealoo
Are you able to share what you did you fix it, just incase ?

nolive · July 14, 2020, 6:00pm

Hi @jparmar,

FYI: For this particular case, the version of Django was involved in this issue. KPI is now using Python3 with Django 2.2 whereas KoBoCAT still uses Python2/Django 1.8 (a Python3/Django 2.2 version is coming though). Long story short: tables for PartialDigest were out of sync.

This is what we did to resolve the issue:

KoBoCAT: https://github.com/kobotoolbox/kobocat/pull/613
KPI: https://github.com/kobotoolbox/kpi/pull/2705
Sync’ed django_digest_partial_digest table from KPI to KC.

But as @stephanealoo told you, you may face another issue.

jparmar · July 15, 2020, 7:45am

Thanks nolive
yes we are getting that page for when you register an account.
We are using python3 so maybe not relevant
im new to docker linux etc.

cheers

nolive · July 15, 2020, 1:06pm

Hello @jparmar,
It’s definitively another issue. It’s because you haven’t setup your SMTP server correctly.

jparmar · July 15, 2020, 1:11pm

thanks @nolive
yes i know - i want to use office365 but i dont know what to put i the field “email_backend=”
currently its set to email_backend=django,core.mail.backnds.smtp.emailbackends
and Email_host= smtp.office365.com

im trying to setup a google domain now. but if you know what i need to do to get it working on 0365. please share

nolive · July 15, 2020, 2:13pm

You already posted in this thread and I suggest you should continue to post there to get help related to this particular issue.
Once again, we are not able to really troubleshoot the specific issue on your installation instance. We don’t use Office365 at all.

check · July 26, 2021, 8:33am

its working now thank you very much

MauricioTM · September 10, 2021, 7:18pm

Hello!

I have the same problem and can’t login into the server

Josh · September 10, 2021, 8:41pm

Hi @MauricioTM, please note that the issue has been resolved

Praggyan · September 27, 2021, 6:12pm

Same problem again. How do I resolve this. I am in the middle of a public health survey. It’s an emergency.

Kal_Lam · September 27, 2021, 6:22pm

Welcome to the community @Praggyan! The issue has been resolved now.

osalem8888 · November 1, 2021, 7:58am

I’m getting the Server error 500 when trying to login into my OCHA server account. The various fixes cited above don’t make sense to me. How can we resolve this?

naman_peepul · November 1, 2021, 8:21am

I guess a lot of people are facing the same issue currently. Do let us know if there is any development on resolution of this issue.
Thank you