Unable to confirm my email as activation link doesnt work

[hnsfoundation]

Was trying to creat my account. Got sent an email to activate it.

However, each time I click on the activation link, It comes up with a response that the link has expired.

I need help with this

[Kal_Lam]

Welcome to the community, @hnsfoundation! To login to the correct server feel free to visit this post discussed previously:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

[hnsfoundation]

[hnsfoundation]

i keep getting this message. what might bee the issue

[Kal_Lam]

@hnsfoundation, have you reached out to us at support@kobotoolbox.org for this issue? We should be able to activate your account there.

[hnsfoundation]

Hi,

yes I have but no reply yet.

[hnsfoundation]

Can you Help

[Kal_Lam]

@hnsfoundation

Hi,

yes I have but no reply yet.

This should not happen!

@hnsfoundation, could you kindly provide me with the following details through a private message? Maybe I could have a closer look at your case?

• Username
• Email ID registered to your account
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[hnsfoundation]

HI,

​

Please find attached details requested.

​

• Username: xxxxxxx

• Email ID registered to your account: xxxxxxx

• Server: Global server

[hnsfoundation]

HI,

Please find attached details requested.

• Username: xxxxxxx
• Email ID registered to your account: xxxxxxx
• Server: Global server

[Kal_Lam]

@hnsfoundation, I am pleased to inform you that your account has been successfully activated, and you can now enjoy seamless access without any further issues.