Unable to download image

Hi @GFuser,

Looking at your issue i see that you have a large media file (approximately 911 MB) as of 2020/4/8. This maybe one of the reason that you are seeing the error message (Failed Server problem) while trying to download the same. Besides, the internet connectivity may also affect your downloading.

Kindly please be informed that i tried downloading (at my end) and was able to download your media attachment. But it took a lot of time (approximately 15 minutes).

Image 1: Download (Setting)

Image 2: Downloaded Media File

This is to confirm that the issue you are facing is not a system error. Try downloading at your end and you should be able to download the same.

Would also advise you to try out the following support article Downloading photos and other media which should help you with a way out to download large media files.

Have a great day!