Unable to log into my account

[MOSAICSURVEY]

greetings
as mentioned above , i am unable to log into my account , every time i try it gives me ( wrong username or password, i have rested my password and yet i cannot log in
what should i do please ?
thank you

[Kal_Lam]

Hi @MOSAICSURVEY,

Welcome to the community! Would you mind having a look at the discussion that has happened in the past. It should solve your issue:

Cannot login to my KoBoToolbox account

Hi @checknanamaxy, Welcome to the community! Would you mind login in to your OCHA server through the following link: https://kobo.humanitarianresponse.info/accounts/login/?next=/#/ and login in to your HHI server through the following link: https://kf.kobotoolbox.org/accounts/login/?next=/#/ Sometimes, using the wrong login link also restricts users from login to the KoBoToolbox account. GOOD DAY!

Have a great day!

[MOSAICSURVEY]

hi
been there , Done that , same problem

[Kal_Lam]

Hi @MOSAICSURVEY,

Is the problem still on?

Have a great day!