Hello! I hope everyone is this community has been able to stay safe and healthy. I am new to KoBoToolbox, but excited at the prospect of using this tool for an impact study.
A few days ago I was testing with the “Custom Reports” feature under “Data.” After creating a few custom reports, I created one that led to a blank page. It has been a few days now, and every time I click “Report” it still leads to a blank page. Clicking “Data,” “Gallery,” “Downloads,” and “Maps” still works though.
I found this thread with a similar problem: Problem in viewing custom report
I tried editing the XLS and uploading it as a different form, and the Report feature worked. However, when I re-uploaded the same XLS on my existing project, the Report feature still did not work, meaning that it does not seem to be a problem with the XLS form.
Hi @juliam
Welcome to the forum and the wider community too. I hope you are keeping yourself safe; staying at home to help flatten the curve.
The behavior you are explaining is rather odd. However from your explanation, it really seems this is really a project specific issue on your end. Could you share with us on a direct message, link to your project and your user name.
Thank you for your reply! Yep. staying at home, I hope you have been able to as well. These truly are unprecedented times, I hope you and your family have been well.
I am so sorry, I have not been able to figure out how to send a direct message on the forum, so I sent an email on info @ kobotoolbox . com. Hopefully it will reach you!
Hello @stephanealoo,
I have faced similar issue as @juliam, Is there any solution you can put forward in the reply so that other user would also get benefited. @juliam Did you find the solution yet.
Unfortunately I haven’t found the solution yet. When I click “Data” the page goes blank, and the only way to get out of the blank page is to click return multiple times until I arrive at the log in page again.
Welcome to the community @angelicatoalongo! Kindly please be informed that this is a bug at our end. We already have a GitHub issue for this. Maybe you could follow the same in the post discussed previously:
We shall let you know when the same gets fixed in our system.
Hello Kal_ Lam. I’m having the same problem stated before by some people, regarding the blank page when trrying to display " reports".
I read the previous post and comments, however, I wasn´t able to figure out what the solution was.
I’ll appreciate if you can guide me or bring me support on this issue.
Kindly please be informed that we have a recent release of the KoBoToolbox, which should fix this issue permanently. For details, please feel free to go through the release notes:
