Hi again!
As mentioned earlier in a different post, I am using a free plan but purchased a 10 GB addon storage plan. Now, I am running out of space again. I tried to upgrade to 20 GB but when I click on Buy Now for 20GB I get only this option. There were multiple screenshots but it wouldn’t allow me to upload more than 1 attachment.
I was able to view the usage just today after the fix and it seems I have overshot my limit by more than 100%!!
@lrdslna, would you mind sharing with me the server you are using so that I could have a look at it?
Hi @Kal_Lam, I am using https://kf.kobotoolbox.org
@lrdslna, would you mind sharing the following information with me through a private message so that I can have a closer look at your case?
Note: You could share with me a private message as outlined in the post discussed previously:
username: xxxxxxx
server: https://kf.kobotoolbox.org (this is what you mean…right?)
email: xxxxxxx@gmail.com
Please let me know if this is the information you needed.
Thanks and warm regards!
Richard Dawman
@lrdslna, if you are still facing the issue feel free to reach us at support@kobotoolbox.org. We should be able to assist you there.
Apologies for the inconvenience caused!
