Unnamed languge issue

Dear Sir/Madam;

I am managing one of the government account and recently, I am encountering a problem in using kobo toolbox form. When I deploy the form, it works the first time; but when I would like to edit the form, it says, " Error loading survey: There is an unnamed translation in your form definition. Please give a name to all translations in your form. Use “Manage Translations” option from form landing page."

Then I notice that there is an “unnamed language” automatically added in “Manage translations”. When I remove that from the language list and go back to edit, the matrix-question show up with all the columns and rows names disappeared.

Welcome to the community, @llrp_fpcu1! Could you also let us know the server you are using? Please also be informed that we are investigating this issue and will get back to you once we find anything that is worth sharing.

Dear kal_Lam;

Thank you for your support, am using https://kf.kobotoolbox.org/. Server

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@llrp_fpcu1, thank you for sharing the requested details.

Dear Kal_Lam;

please find the screenshot of the error message that the system generates while i try to edit the form from the builder.

Best Regards;
Samuel Asrat

Mobile- + 251911114808

The issue is not yet resolved. Kindly requesting your support to look into the matter and provide a solution at your earliest convenience.

Hi @llrp_fpcu1 ,

Our apologies for the delay on this issue. This was caused by a bug that our team fixed on Friday. However, for forms that were affected, you may still continue to see the issue.

To resolve it, please follow these steps:

  1. Download the XLSForm before deleting the unnamed language.

  2. Delete the null/unnamed language that appeared.

  3. Review and fix the XLSForm in case any labels are missing. When you open the file, you’ll notice that the default language column is empty and the original default language labels have been moved into a generic label column. You’ll need to move those labels back to their correct language column.

  4. Upload the form again.

Thank you for your understanding!

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Thank you very much , let me try and I will get back to you if any issues.

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