Upload Error (500)

I am receiving the following error form when trying to upload completed from Kobocollect. The form has the audio function enabled. Other forms which do not have them are uploading successfully but the ones with audio aren’t. At some point I thought it might be an internet connection issue so I disconnected all the devices connected and tried to upload files individually but I still get the same upload error. My internet is decent. I’ve attached a screenshot of the error and my internet speed test

Please help me resolve this issue.


Hi, I have a similar issue but in my case audio is active… Please run me through how you did the offline manual submission

Welcome to the community, @lebo! Could you please share a screenshot of your Settings > Server page so we can take a look at how your app is configured?

Here you go

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@lebo, will investigate and get back to you soon!

Is there a. way for me to submit without the audio because that seems to be the main issue. I’ve tried with even better internet connectivity and I still get the same error

If you are still stuck and it’s urgent, you could upload your data manually as outlined in this support article Manually Uploading Submissions.

Hey,

that is still not working I’m getting the same error message

@lebo, let me investigate your issue. Will get back to you soon.

@lebo, could you kindly check to see if you can make submissions through Enketo (webform)? Maybe try making a dummy submission just to see if the server accepts the submission to the project.

Hi,

yes, I was able to make a dummy submission via the webform

Finally found something that worked… downloaded the the instances from each tablet, removed the audio files then sent them all manually in a zip folder. That worked finally. See detailed instructions here: Manually Uploading Submissions only additional thing I did was extracting the audio files

Thanks @Kal_Lam