I am receiving the following error form when trying to upload completed from Kobocollect. The form has the audio function enabled. Other forms which do not have them are uploading successfully but the ones with audio aren’t. At some point I thought it might be an internet connection issue so I disconnected all the devices connected and tried to upload files individually but I still get the same upload error. My internet is decent. I’ve attached a screenshot of the error and my internet speed test
Welcome to the community, @lebo! Could you please share a screenshot of your Settings > Server page so we can take a look at how your app is configured?
Is there a. way for me to submit without the audio because that seems to be the main issue. I’ve tried with even better internet connectivity and I still get the same error
@lebo, could you kindly check to see if you can make submissions through Enketo (webform)? Maybe try making a dummy submission just to see if the server accepts the submission to the project.
Finally found something that worked… downloaded the the instances from each tablet, removed the audio files then sent them all manually in a zip folder. That worked finally. See detailed instructions here: Manually Uploading Submissions only additional thing I did was extracting the audio files
