Uploading edits to a record not submitting (error)

User Support Data Management
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15

When this issue happens, could you please:

  1. Open a new tab;
  2. Log out of Enketo using one of these links, depending on the server you use:
  3. Go back to the previous tab and attempt to submit your edit again.

If this does not fix the problem, please provide reproduction steps that are as detailed as possible. Does this happen for all forms? All Kobo accounts that you use? All browsers, devices, etc.?

Please also open your browser’s developer tools (if using a desktop browser), select the “Network” tab, and try to submit again while this is open. Then, take a screenshot of the developer tools and attach that here as well.

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