URGENT! sever slow down with Humanitarianresponse server 27/9/2021

Dear KoBo team,

We are having sever slow down with Humanitarianresponse server, and we are unable to work on the system.


Also users unable to view the data table tab.

@aamra, I just made a quick check and the server is OK at my end.

Dear @Kal_Lam I have also the same problem as I mentioned in the previous post. Please see attached file The page has been like this for almost 1 hour

The problem still exist and our teams unable to work on it.

We also have the same issue. Checked with many other Kobo Accounts; The same issue exists.

Thank you @aamra, @anilgnydn and @rahmat. We will have a look at it and see the issue that is causing the slow response.

@aamra, @anilgnydn, @rahmat the issue has been resolved.


Many thanks @Kal_Lam and all the team.


Dear @Kal_Lam,

Thank you for the support. However, we face the issue once again.

Would you kindly check.

Note: It is not only me to have the issue. There are some other colelagues as well who face such issue.


@rahmat, are you still with the OCHA server? Are you still facing this?

Dear @Kal_Lam

The problem happened again. And our teams are suffering. We need your team help urgently.

I will send you one user suffer from the problem as example

Hope to hear from you soon


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Yes @Kal_Lam,

We are using OCHA server and the probelm still exist.


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@aamra, @rahmat let me check it out at my end to see if the server is down.

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kf.kobotoolbox.org is showing 504 gateway error

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@caneeraj, if it’s the HHI server then it’s a scheduled downtime for our regular maintenance. FYR:

cc: @aamra, @rahmat

Hi @Kal_Lam

thanks for updating , please guide that how much time it may take as per below screen shot time is already elapsed but still 504 Gateway Time-out error is coming

Cheers !

It should be 3:30 your time.

As per our time its 04:21 Now but still we are not able to work on Kobo , same error we are getting

OK, could you wait for another half an hour or so to see if everything is OK.