aamra
September 27, 2021, 8:29am
1
Dear KoBo team,
We are having sever slow down with Humanitarianresponse server, and we are unable to work on the system.
Abd-Rabu
aamra
September 27, 2021, 8:41am
2
Also users unable to view the data table tab.
Kal_Lam
September 27, 2021, 8:46am
3
@aamra , I just made a quick check and the server is OK at my end.
Dear @Kal_Lam I have also the same problem as I mentioned in the previous post. Please see attached file The page has been like this for almost 1 hour
aamra
September 27, 2021, 8:52am
5
The problem still exist and our teams unable to work on it.
rahmat
September 27, 2021, 9:11am
6
We also have the same issue. Checked with many other Kobo Accounts; The same issue exists.
Kal_Lam
September 27, 2021, 9:52am
7
Thank you @aamra , @anilgnydn and @rahmat . We will have a look at it and see the issue that is causing the slow response.
Kal_Lam
September 27, 2021, 6:29pm
9
@aamra , @anilgnydn , @rahmat the issue has been resolved.
2 Likes
aamra
September 27, 2021, 7:34pm
10
Many thanks @Kal_Lam and all the team.
2 Likes
rahmat
September 28, 2021, 7:34am
11
Dear @Kal_Lam ,
Thank you for the support. However, we face the issue once again.
Would you kindly check.
Note: It is not only me to have the issue. There are some other colelagues as well who face such issue.
Thanks
Kal_Lam
September 28, 2021, 9:47am
12
@rahmat , are you still with the OCHA server? Are you still facing this?
aamra
September 28, 2021, 10:06am
13
Dear @Kal_Lam
The problem happened again. And our teams are suffering. We need your team help urgently.
I will send you one user suffer from the problem as example
Hope to hear from you soon
Abd-Rabu
1 Like
rahmat
September 28, 2021, 10:09am
14
Yes @Kal_Lam ,
We are using OCHA server and the probelm still exist.
Best,
1 Like
Kal_Lam
September 28, 2021, 10:09am
15
@aamra , @rahmat let me check it out at my end to see if the server is down.
1 Like
kf.kobotoolbox.org is showing 504 gateway error
1 Like
Kal_Lam
September 28, 2021, 10:14am
17
@caneeraj , if it’s the HHI server then it’s a scheduled downtime for our regular maintenance. FYR:
Dear All,
This is to inform you that on Monday, September 27, 2021 at 21:00 UTC we will upgrade the database configuration on kf.kobotoolbox.org to increase performance. This may cause an outage for up to 15 minutes. On Tuesday, September 28, 2021 at 21:00 UTC, we will perform maintenance on kf.kobotoolbox.org for 1 hour, during which there may be several 5-minute outages.
Please check here and here for the exact times in your local time zone.
Please note that while new submissions cannot be …
cc: @aamra , @rahmat
Hi @Kal_Lam
thanks for updating , please guide that how much time it may take as per below screen shot time is already elapsed but still 504 Gateway Time-out error is coming
Cheers !
Neeraj
Kal_Lam
September 28, 2021, 10:33am
19
It should be 3:30 your time.
As per our time its 04:21 Now but still we are not able to work on Kobo , same error we are getting
Kal_Lam
September 28, 2021, 11:01am
21
OK, could you wait for another half an hour or so to see if everything is OK.