URGENT! sever slow down with Humanitarianresponse server 27/9/2021

Dear KoBo team,

We are having sever slow down with Humanitarianresponse server, and we are unable to work on the system.

Abd-Rabu

Also users unable to view the data table tab.

@aamra, I just made a quick check and the server is OK at my end.

Dear @Kal_Lam I have also the same problem as I mentioned in the previous post. Please see attached file The page has been like this for almost 1 hour

The problem still exist and our teams unable to work on it.

We also have the same issue. Checked with many other Kobo Accounts; The same issue exists.

Thank you @aamra, @anilgnydn and @rahmat. We will have a look at it and see the issue that is causing the slow response.

@aamra, @anilgnydn, @rahmat the issue has been resolved.

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Many thanks @Kal_Lam and all the team.

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Dear @Kal_Lam,

Thank you for the support. However, we face the issue once again.

Would you kindly check.

Note: It is not only me to have the issue. There are some other colelagues as well who face such issue.

Thanks

@rahmat, are you still with the OCHA server? Are you still facing this?

Dear @Kal_Lam

The problem happened again. And our teams are suffering. We need your team help urgently.

I will send you one user suffer from the problem as example

Hope to hear from you soon

Abd-Rabu

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Yes @Kal_Lam,

We are using OCHA server and the probelm still exist.

Best,

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@aamra, @rahmat let me check it out at my end to see if the server is down.

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kf.kobotoolbox.org is showing 504 gateway error

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@caneeraj, if it’s the HHI server then it’s a scheduled downtime for our regular maintenance. FYR:

cc: @aamra, @rahmat

Hi @Kal_Lam

thanks for updating , please guide that how much time it may take as per below screen shot time is already elapsed but still 504 Gateway Time-out error is coming

Cheers !
Neeraj

It should be 3:30 your time.

As per our time its 04:21 Now but still we are not able to work on Kobo , same error we are getting

OK, could you wait for another half an hour or so to see if everything is OK.