We are managing multiple KoboToolbox accounts for our community organization partners. In doing so, we want to avoid creating a bunch of email addresses just for that purpose alone, and were wondering if we can use a plussed address to register accounts? So for example, gc+communityorg1@conservationmetrics.com, gc+communityorg2@conservationmetrics.com , etc.
Is this a possibility with KoboToolbox? It would save us some headache of needing to coordinate with the community organization partner about setting up bespoke email accounts, sharing credentials, etc.
I dont think Kobo cares whether the account is ‘plussed’ or not, so long as we can send it a confirmation email that a user can receive and validate. For example, I can registered multiple distinct accounts - each with different Kobo usernames - using Gmail’s “myname+01@gmail.com”, “myname+02@gmail.com”, … all of which get sent to the same base myname@gmail.com email account. Is that what you are after?
In my experience, the issue with KoboToolbox account management, on the user side, is the activation link — it expires too quickly. So when I create an account for someone else, by the time that person goes to activate the account, it always fails. That creates unnecessary friction right at the beginning.
Because of this, I was thinking for the new project I’m working on (~50 respondents), I would assign the same email address (my own) to all the user accounts and I would deal with the activation itself before passing on the credentials to the users. And I came here to look for / ask about if there is a known limit to how many user accounts one single email address is allowed to be associated with, in KoboToolbox’s system
Hello! It seemed to work out just fine for the several that I created, although I didn’t need to do this at scale for a large amount of accounts just yet. And indeed you can change the email address later, so this does seem like a promising workflow for managing accounts to be handed off to others.
