Why media attachment larger data about 6 gb fail to download?

hi, guys i faced problem when i want to download media about 6gb in kobotoolbox server
and it show me status pending and then fail so any can help me the best way to solve this problem .

Welcome to the community, @ramaalicoder! Maybe this support article Downloading Photos and Other Media should help you solve your issue.

Hi @ramaalicoder, unfortunately large media exports can timeout and fail if they don’t complete within 30 minutes. You can try some alternative methods discussed here and elsewhere in the forum:

We will be improving the media export feature in the coming months, so this won’t be an issue for too much longer.