Xls form upload and deployment taking too long and unable to preview form

User Support Account Issues
1

Here are the exact error/warning messages from the screenshots, transcribed:

kotlin

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unable to deploy if this problem persists, contact support@kobotoolbox.org please check your connection and try again. 

vbnet

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Something went wrong We're sorry, but there was an unexpected error while trying to serve this page. Please try again later, or contact the support team if this happens repeatedly. Additional details: 504: error 

css

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Form Preview 504 Gateway Time-out nginx 

r

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Link missing

(There’s also a “Form Preview” modal showing only a broken-file icon—no additional error text was displayed there.)

2

Here are the exact error/warning messages :

kotlin

CopyEdit

unable to deploy if this problem persists, contact support@kobotoolbox.org please check your connection and try again. 

vbnet

CopyEdit

Something went wrong We're sorry, but there was an unexpected error while trying to serve this page. Please try again later, or contact the support team if this happens repeatedly. Additional details: 504: error 

css

CopyEdit

Form Preview 504 Gateway Time-out nginx 

r

CopyEdit

Link missing

(There’s also a “Form Preview” modal showing only a broken-file icon—no additional error text was displayed there.)

3

@cerf_me, please be informed that the issue has been resolved. Should it occur again, feel free to reach out to us. We apologize for any inconvenience caused and thank you once again for your kind understanding.