Sira
November 18, 2024, 9:12am
1
Hello there
I have this message come up
if I want to delete some forms with a huge number of submissions, does it work and will the message disappear or if I put some surveys in archived does it work well?
Kal_Lam
November 18, 2024, 2:03pm
2
@Sira , maybe this post discussed previously should help you solve your issue:
Welcome to the community, @chesaro ! It’s always advised to upgrade your account as needed. If you have exceeded the storage threshold (1GB per account), then you could simply purchase the storage add-ons. If you do not wish to purchase the storage add-ons, you could delete the submissions holding the media files to free up space.
Feel free to reach us at support@kobotoolbox.org for any issues related to your subscription. We would be happy to provide more details there.