500 error during login

[cp622]

Hi

I had sucessfully logged into the kobo toolbox account but after refreshing the home page a 500 error message appeared,

then a 502 bad gateway error appeared and now i cannot access the account.

Can anyone advise?

Regards

Catherine

[Patricio_Andres84]

Tengo el mismo problema… ayuda por favor.

[hakan_cetinkaya]

Hello @cp622 and @Patricio_Andres84,

You can find the information in here:

Outage on non-humanitarian server

We apologize for the disruption, but https://kf.kobotoolbox.org/ is currently down due to an issue with our hosting provider, Amazon Web Services. This issue appears to be isolated to the US region where the non-humanitarian server runs and is not affecting the EU region where https://kobo.humanitarianresponse.info/ is hosted. As of 13:00 UTC, Amazon has released this statement: We can confirm a loss of power within a single data center within a single Availability Zone (USE1-AZ4) in the US-E…

[Kal_Lam]

@cp622, @Patricio_Andres84, @hakan_cetinkaya please be informed that the server has been restored.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.

[cp622]

Thank you all for the comminication, i can confirm i have now access the server again
Best wishes
Catherine