Account became inactive

[msd]

Hi,

My account became inactive. How can I make the account active again so that my Power Bi dashboard can sync again.

[Kal_Lam]

Welcome to the community, @msd! Have you tried logging into your account? Incase you forgot your password, you could try resetting it to check if you are able to login.

[msd]

Hi Kal_Lam, yes, I tried logging in but I then the page says my account is inactive.

[Kal_Lam]

@msd, could you kindly share with me the following details through a private message? Maybe I could have a closer look at your case?

• Username
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…