Account problems - projects missing

I constantly have issues with having to reset my password to get into my account. I have recently reset it today and then when I have managed to access it all the projects are missing. I have the projects on my KOBO collect app but I don’t know what’s happened to my online account. Please can you help.
Thank you

@kerryfsanctuary, this post discussed previously should help you identify the correct server you are using:

Sometimes trying to login through the wrong server URL creates login issues. Feel free to reach us back if you still have issues.