Can't access past invoices since I have the free account now

User Support Form Building
1

Hi,

I was using the professional plan till November 2024, after which I have switched to the community plan. Now, I need the invoices for the payments I made till November. But I can’t access the invoices- either from the Kobo account or from the mail ID I used to open the account. How can I get the invoices?

2

Welcome to the community, @data_elms! Could you kindly reach us at info@kobotoolbox,org for this? We should be able to help you out there.

But when reaching out to us there please also share with us the following details:

  • Username
  • Email id registered with the account
  • Server
3

Sure, I will. Thanks. Although, I don’t know what is meant by ‘server’. Can you explain?

1 Like
4

@data_elms, you should be able to identify your server by following this community post:

5

Got it. Thanks very much for the help. I will do the needful

1 Like