Changing email address without password for previous one

[Kal_Lam]

Welcome back to the community @Dee1216! Would you mind reviewing the post discussed previously (it should solve your issue).

Password reset

Hi @jamesmumo, Welcome to the community! Have you tried going over through the support article Resetting Passwords, it should be helpful. Besides, kindly please be informed that there are two servers (HHI and the OCHA) for KoBoToolbox. If you have an account in one of the server and you try to open your account through the link for the other server, you are unable to login. Thus it’s important that you login with the right link. For an HHI account, try login through this link For an OCHA a…