Double account with single email address issue

I have a problem with my account by mistake we have two accounts created under the same email address. Now we cant access one of the accounts with user name rtmd_unicef so please can we delate one account and just keep the one with user name rtmd_unicef. Account to be deleted user name is peter.werk

Thank you!

Hi @peter_kro,

Welcome to the community! Kindly please be informed that an email address could have a number of user accounts. And all these user accounts should work smoothly.

If you wish to reset the password for your user account you could reach out to providing the following information:

  • User name
  • Email ID
  • Server you are using (HHI or OCHA server)

Have a great day!