I can’t login to my account
Welcome to the community, @robertmasanja ! This post discussed previously should help you solve your issue:
Welcome to the community, @khaly ! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link.
For the Global server account, try login through this link
For the EU server account, try login through this link
Please feel free to reach us through support@kobotoolbox.org if you still h…
Thanks a lot for readiness to help, we were notified that the number of submission exceeded the limits and we were processing the money to upgrade our account to allow more submission, but currently, our account is not accessible to allow us to make payment.
robertmasanja:
… we were notified that the number of submission exceeded the limits and we were processing the money to upgrade our account to allow more submission, but currently, our account is not accessible to allow us to make payment.
That should not be the case.
@robertmasanja , could you provide me the following through a private message ? Maybe I could have a closer look at your case.
Username
Project name
Server
You should be able to send me a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
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Step 3: Now select New Message as shown in the image below.
[Image 3]
