Welcome to the community, @fosterasamoah! Please be informed that there are two public servers for KoboToolbox. You could face issues if you try to log in to the wrong server.
You should be able to learn more about the same through this support article Creating an account on KoboToolbox.
Feel free to reach us through support@kobotoolbox.org if you should still have login issues. We could reset the password for you there.
