I just log in with the correct link, but still received the following error message

[inklusibakti]

i just log in with the correct link, but still received the following error message: " * The username and/or password you specified are not correct."

[inklusibakti]

it’s the same issue with me, i use the correct, server, i’ve reset my password but when i login it says username or password not correct

[Kal_Lam]

Welcome to the community, @inklusibakti! FYR …

Login Issue

Hi @onionstorage, kindly note that there are two servers (HHI, also known as the non-humanitarian server, and the OCHA, also known as the humanitarian server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. Thus you must log in with the correct link. For the non-humanitarian account, try login through this link For the humanitarian account, try login through this link If you still have login i…

Or you could also reset the password by yourself by following this support article Resetting Passwords.

[inklusibakti]

.I use the correct server, humanitarian server. reset my password and it’s successful and use the link it provides to log in and it says username or password not correct. please, i need my account back ASAP,

[Kal_Lam]

@inklusibakti, please feel free to reach us at support@kobotoolbox.org with the registered email and we will be able to reset the password for you.

[inklusibakti]

i just send email to support@kobotoolbox.org with the registered email, please respon