Image download error

[iyd]

Dears
I can’t download image

[Kal_Lam]

Are you trying to download the Media Attachments (ZIP)?

[iyd]

Yes, I tried to download it but it won’t download

[Kal_Lam]

Have you tried using downloadthemall as outlined in the support article Downloading Photos and Other Media? It should solve your issue. In the mean time we will look at the Media Attachments (ZIP) more closely to see what is not working and reach you back if we find any issues.

[iyd]

@Kal_Lam

Have you tried using downloadthemall as outlined in the support article Downloading Photos and Other Media ? It should solve your issue. In the mean time we will look at the Media Attachments (ZIP) more closely to see what is not working and reach you back if we find any issues.

Thank you , but I need download as Media Attachments (ZIP)

[Kal_Lam]

We are looking at it.

[nat]

Other tickets in the last few days that look to be reporting the same issue with media downloads (always “failed”) include

• The zipped media file has failed to load under the Media
• Downloading media attachment
• Unable to download media attachments (ZIP)
• Failed to download media attachments
• Fail to download Media attachments(ZIP)
  Several people have been given the “use downthemall” workaround, but that isn’t always feasible for them

This one is “unexpected error” rather than “failed”: Unexpected error for media attachments

This is a different issue (not ZIP file, but viewing attachments) that could also be related: Cannot view photos attached to forms

[nat]

@Kal_Lam and team, will you be making an Announcement re the status of the Download issue, and what users can do to get up and running again? I’ve just seen that a few days back a root cause issue was mentioned on one ticket (I know not all the ‘export failed’ tickets are linked above! as some are not media/zip files - but still failures in exports e.g. Download Fail! Shows Export Failed error message!
and Having download issues. Export Failed error message pops up!):

Having issues with data download. Showing Export Failed error!

Welcome back to the community, @szuluaga! Kindly please be informed that it was due to the question type you are using select_one ${repeat}. We do have an issue for this in our GitHub: FYI, you could use the XLS Legacy format to download your data until we make a fix in the KPI. I will let you know once this is fixed.

However I’m not sure if that github applies to all cases - and not all the ‘download failed’ tickets have that referenced (several just say to use ‘downthemall’).

[Kal_Lam]

@nat, we are having an internal discussion on the same. Will inform the community soon.

[oduoromogi]

Thank you… Will be waiting dearly…

[Kal_Lam]

@iyd, @nat, @oduoromogi, please be informed that this issue has been fixed, and you should now be able to download your Media Attachments (ZIP) smoothly without any issue.

For details, you could also see our announcement:

Release Notes - version 2.021.24

Thank you to everyone who reported the ZIP export issue for large exports (over about 50 megabytes). We have deployed a fix for this now (2.021.24a) to both servers.