Inquiry About Data Retention After Subscription Expiration

Hi everyone,

I have a question about data retention in KoBoToolbox. I currently have a subscription to the Professional plan, but it expires today, and I don’t plan to renew it. My project contains around 13,000 records and several GB of storage in photos.

I’d like to know what happens in this case. Will my data (forms, records, and media files) be automatically deleted when the subscription expires? Will my account be downgraded to the free Community Plan, and if so, will I still have full access to my stored data?

I’d really appreciate any insights from someone who has experienced this or has information on the topic.

Thanks!

Hi @kobo31224 and welcome to the community!

I had a quick look at the KoboToolbox pricing page and I think the FAQs cover what you’re asking:

Cheers

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