Bonjur j’ai le meme probleme, mon compte est inactif et je viens de faire un mail a kobo support mais il me ramene dans ce forum
Welcome back to the community, @caredrc_goma! Would you mind sharing the following information through a private message so that I could have a closer look at your case:
- Username
- Project name
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
@caredrc_goma, I checked both our public KoboToolbox servers (Global as well as EU) but did not find the username you shared. I guess you are on a self-hosted KoboToolbox server.
@caredrc_goma, your account is already active.
I send a mail to reset password because at my level when I reset the password a my address mail I do not receive the receive the password reset link
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@caredrc_goma, hope your issue has already been addressed?
Hello Karl, we have not yet received the resolution of our inactive account after writing to Kobo Support. Either the xxxxxxx account is on the email address gedeonbaraka78@gmail.com or on my address michel.kamwanga@care.org.
Indeed, when we try to log in or change the password, we do not receive the password change link. Please see how to resolve this case because we have a lot of important data.
If you can change the password and share it with us, that would be appreciated.
@caredrc_goma, will have a look at your issue and resolve it ASAP.
@caredrc_goma, would you kindly reach out with the registered email at support@kobotoolbox.org so that we could reset the password and share it with you for your account?
Thank you for your kind understanding and patience!
Okay i am in waiting
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