My account is inactive

[essam1985]

I have an account on kobo " KoboToolbox "
stopped after 1-sep -2023 and contains more than 10 Forms and some submissions.
Please help me to reactivate my account with the same forms.

[Kal_Lam]

@essam1985, could you kindly to reach us through support@kobotoolbox.org for account related issues.

[essam1985]

I’m tired of this because I sent an email to the support department, and it referred me to the Kobo community

[Kal_Lam]

@essam1985, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Email id registered with your user account
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[essam1985]

Previously it was activated on this link “KoboToolbox”
But now he gives me this message “This account is inactive.”

[essam1985]

The problem has been resolved
Because I had two different accounts
Thank you very much for your support

[Kal_Lam]

Thank you for confirming, @essam1985!