Need Help to Recover my KoboToolbox Account

I am writing to seek your assistance in recovering my KoboToolbox account. Unfortunately, I am unable to access my account and the password recovery process has not been successful. I would be grateful if you could provide me with guidance on how to regain access to my account.

I have previously used KoboToolbox for important data collection projects and urgently need to regain access to my account to continue my work. Please let me know what steps I need to take to recover my account.

Welcome to the community, @Jvalerog! Could you kindly go through this post discussed previously: