Not able to change my password

Dear all, We having issues to log with a specific team username: (xxxxxxx) we try to change the password but was not possible (we never received the mail). Can you help us?

@eacseguimiento, could you reach us through for account related issues (changing password). While doing the same please reach us through the email you have registered your user account. This will help us verify that you are the genuine user and it would be easy for us to support for the request.